Unified Communications (UC) has been helping workers and companies around the globe better communicate, work more efficiently, and become more productive. The use of UC impacts individual workers, teams or workgroups, and companies as a whole. Although a relatively new market, unified communications has been implemented by early adopters that understand the benefits it provides to individual workers and how it helps companies optimize their business processes. UCStrategies.com defines Unified Communications as “Communications integrated to optimize business processes”. UC integrates real-time communications (such as voice or telephony) and non-real time communications (such as messaging) with business processes and requirements based on presence capabilities, thus presenting a consistent unified user interface and experience across multiple devices and media types.