Unified communication it seems is the extension of contact center functionality into the enterprise, enabled by technology innovation that has allowed siloed enterprise communication applications to interoperate. This white paper
Posted by Nancy Jamison, on June 25, 2008
Discussions about a “convergence reseller channel” first began more than 13 years ago when AT&T and Novell developed TSAPI. Development of this channel has been a long, painful, slow process; and some vendors today will question whether it has even yet reached critical mass.
Posted by Pam Avila, on June 25, 2008
UCStrategies.com and COMMfusion LLC, has released Unified Communications Market 2007-2012, one of the most comprehensive studies on Unified Communications, including the drivers, challenges, key players, technology, trends, and market forecasts.
Posted by Blair Pleasant, on June 15, 2008
Phybridge Inc. announced today that Technology Marketing Corporation (TMC) named the Phybridge UniPhyer as a 2008 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY
Posted by Phybridge.com, on June 15, 2008
The Brookside Group (www.brooksidegroup.com), the recognized authority on the US and Canadian Independent Telecom Consultant market for more than a decade, announced the release of its annual 2008 State of the Market Study.
Posted by Larry Lisser, on June 10, 2008
iLinc, a leading provider of Web conferencing software and online collaboration solutions announced today the immediate availability of its latest release, iLinc 10. While iLinc has a longstanding focus on delivering session leaders and attendees a dynamic, capability-rich experience that rivals in-person meetings,
Posted by iLink, on June 02, 2008
Unified Communications (UC) has been changing the way we communicate, collaborate, and get our work done; affecting the productivity and effectiveness of individual workers, workgroups, and companies, sometimes in surprising ways. UC has integrated disparate communication methodologies, such as voice messaging and video, and introduced new ways of working, such as using presence to determine if someone is available before calling them or sending an instant message (IM).
Posted by Genesys Telecommunications, on June 02, 2008
In the early stages of VoIP adoption, the main concern for enterprise IT organizations was achieving consistently acceptable call quality over their wide area networks. This issue has largely been resolved. In fact, there are now many
Posted by Quintum Technologies, LLC., on May 30, 2008
The UC Summit provided an opportunity to educate VARs, Intergrators, Telecom Dealers, and Consultants about Unified Communications what it is, who the players are, and where the
Through its NEC Sphericall software-based solution, NEC helped unify Cygnus’ nationwide office communications, which ran on disparate and difficult-to-manage phone systems. The company's 550 employees have already benefited greatly from the pure IP-based unified communications (UC) solution's presence, click-to-dial and click-to-conference capabilities - not to mention the solutions' ease of maintenance and setup based on its SOA architecture.
Posted by NEC Unified Solutions, on April 30, 2008