"It's becoming a software business" and "we should all be focused on solving customer problems". This refrain is said constantly by solutions providers when Unified Communications (UC) is discussed. If it's true, doesn't it make sense to examine
Posted by Neal Shact, on October 03, 2008
As channel partners for some strong vendors, VARs and Telecom Dealers sometimes find it difficult to remember that first and foremost, the best product that they have to offer to their customers is the expertise, experience and
Posted by Pam Avila, on August 07, 2008
With every major new technology, there have been great opportunities for those with vision and a willingness to move into unchartered territory. So it is with unified communications.
Posted by Neal Shact, on August 05, 2008
Whether your business is from traditional voice or traditional data, it cannot avoid the channel revolution being driven by unified communication. Even if your company chooses not to offer UC solutions, it will be affected by the revolution.
Posted by Pam Avila, on August 04, 2008
Here’s a document that is not to be missed, and was discussed in the article "Framing the Bill of Rights" by Kerry Shih, CEO of Communicado! It can serve two purposes that will help your company be stronger and more successful in the UC marketplace:Provide a competitive edgeOffer a roadmap for ensuring that your service and support are ready to meet the needs of the customer with unified communication solutions While a very clever vendor, Communicado, developed this vendor-neutral tool as a Customer Bill of Rights, we have taken the liberty (with their approval) of focusing it on your own service and support offerings. We'd like to get your feedback in the Forums area of the reseller section!
Posted by Communicado, on June 12, 2008
It started as a fairly simple question. Do I really need two separate networks for voice and data? The answer spawned a historic amount of capital investment and innovation
Posted by Presidio Networked Solutions, on May 19, 2008
Let’s face it – your staff is still trying to explain “convergence” to your customers, who only know that something called “VoIP” could replace their traditional phone system. And now the industry is talking about “Unified Communications”. What is it, how will it affect your own business and your customers’ business? I’m going to start with the “what”….We define unified communications as Communication integrated to optimize business processes. In other words, Unified Communications integrates ...
Posted by Blair Pleasant, on April 28, 2008
There’s so much information, spin, hype, insight and vendor variation on the unified communications trend today, it’s difficult for resellers and system integrators to know where to get started and how to make money. How much heavy lifting is involved? What kind of commitments must be made? What are the sales cycles like?
Posted by Bud Walder, on March 04, 2008
The User Bill of Rights is something that’s needed by everyone involved in combining data and voice (and with increasing frequency video and presence) on IP Networks to deliver the benefits of unified communications:the end customer who is adopting the infrastructure that gives them new productivity and mobility benefitsthe system integrator/service provider that is selling infrastructure to this end customer
Posted by Kerry Shih, on February 04, 2008
Vendor Lead Generation – Where Is It?I’ve come across a vendor who actually invests money in the success of their partners! Excel Telecommunications has a lead generation program that is working and not only generating sales of their product but is seeing pull through sales as well! Vendor Excel Communications 2008 01 16
Posted by Excel Communications, on January 22, 2008